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I have been unable to access my account without a "workaround" for over a week.

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Grinz
Contributor
Contributor
Posts: 1
Registered: ‎12-22-2017

I have been unable to access my account without a "workaround" for over a week.

Message 1 of 2
(412 Views)

When I attempt to log in to my Verizon residential account, I get directed to a page that says I've been locked out for security reasons and then offers to send a code to unlock my account. But the number it shows on screen is not mine.

 

I've talked to multiple customer service reps and the best advice I'm getting is to log in through a different site that is specifically for Verizon Fios.

 

Will my account ever be accessible through the normal log in process?  It seems fairly unlikely that one of the largest telecommunications companies in the world can't get its customers through the front gate for over a week.

 

I've gotten no updates from anyone since I called and requested that the robo calls that were asking me if my problem was solved be discontinued. Those calls were coming every five hours or so and just were ridiculous given that you all apparently knew the problem hadn't been solved.

 

Are you making any progess?

1 REPLY 1
ornahp
Moderator Moderator
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Posts: 2,257
Registered: ‎03-10-2011

Re: I have been unable to access my account without a "workaround" for over a week.

Message 2 of 2
(374 Views)

Hi Grinz, 

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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