I am going absolutely insane and I am hoping someone can help me. I have been trying for months to get Verizon to remove a cable card from my account that I returned in August. I have one cable card I am using and one cable card that I returned. Yet I am still getting charged for BOTH. The one I returned needs to be removed. I have tried for months to get it removed from my account, and each month I keep getting charged for it. I have called numerous times, gotten disconnected many times after holding for hours. One time somebody even removed the wrong card and I had no tv service! I am so incredibly discouraged and upset, and wishing at this point that I had gone with comcast instead of Verizon. If this is not resolved, I am going to have to find a way to stop using Verizon all together. Continuing to charge me for equipment I returned in August is just plain ridiculous. I returned it in the Verizon box they sent me, I got a confirmation email saying they received it. I have tried calling so many times, I have tried using the chat service, I have tried EVERYTHING. Please please please does anybody have any ideas of what else I can do?! 😞
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