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I received a bill for a full month while I have a vacation hold

I received a bill for a full month while I have a vacation hold

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Contributor jennifer999
Contributor
Posts: 1
Registered: ‎06-06-2015
Message 1 of 2
(344 Views)

I set up a vacation hold starting May 21 and my online bill is a full charge for the billing period of May 19 - June 18.  I am in China, I cannot call and the chat feature to talk to an agent that way will not work.  This is so frustrating and I would like an answer, preferrably that this is a mistake and will be corrected immediately.


Thank you.

1 REPLY 1
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Moderator Moderator
Moderator
Posts: 9,375
Registered: ‎03-18-2013
Message 2 of 2
(312 Views)

Hi jennifer999,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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