I was offered a $200 Google Smart Home promotion by Verizon so I ordered a Nest E thermostat on 11/23/18, one day before the promotion's expiration date. Verizon charged $181.25 for the item on my December bill. The first time I called Verizon was on 12/27/18 and was promised by the operator that the full amount will be adjusted on the next billing cycle. January bill came and no adjustment made so I called again today and after being transferred to different departments for two hours, I was finally given the number. I was told that there will be people to help me resolve the issue but I was not given the option to speak to a live person when I called.
Please help me resolve the issue as I was told that everything has been noted and confirmed on my account that I shouldn't be charged for the thermostat. The only thing left is for the Promotion Management Group to make the adjustment and credit me the money. I've been a loyal customer with Verizon for a long time now but if I can't get this issue resolved then I will have to rethink about staying with Verizon. Thanks.
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