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I've been waiting for a call back from 3 representatives

I've been waiting for a call back from 3 representatives

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Exhaustedtoo
Contributor
Message 1 of 8
(344 Views)

 Hello,

How do I reach the escalation team and how do I get a record of all the conversations I have had with verizon fios for the last three weeks?

 

I have been having an experience with verizon fios that has left me helpless and ready to cry.

They did a bait and switch on my account renewal and now refuse to help resolve the issue.

 

When I speak to representatives, they tell me they understand and will have a supervisor or someone who can handle my issue call me back within the hour. This has happened at least 3 times and still no call in 3 weeks.

 

I am frustrated and exhausted and I do not want to be a customer anymore.

 

 

 

 

 

 

7 REPLIES
Gold Contributor II
Message 2 of 8
(328 Views)

Exhaustedtoo wrote:

 Hello,

How do I reach the escalation team and how do I get a record of all the conversations I have had with verizon fios for the last three weeks?

 

I have been having an experience with verizon fios that has left me helpless and ready to cry.

They did a bait and switch on my account renewal and now refuse to help resolve the issue.

 

When I speak to representatives, they tell me they understand and will have a supervisor or someone who can handle my issue call me back within the hour. This has happened at least 3 times and still no call in 3 weeks.

 

I am frustrated and exhausted and I do not want to be a customer anymore.

 

 

 

 

 

 


This is a common complaint. Calls that never get returned. Promise never followed through. Call 1-800-VERIZON (1-800-837-4966) say cancel service at the prompt.

you will get a escalations representative at which you can cancel your service.

don’t fall for any sales pitch. 

You can explain what the problem is and they might make it right. If not you get a cancellation number and make sure you get a confirming email of the termination of service.

 

Moderator
Moderator
Message 3 of 8
(322 Views)

@Exhaustedtoo.  This issue has been escalated to a Verizon agent.

Exhaustedtoo
Contributor
Message 4 of 8
(314 Views)

Thank you for responding. That was the last group I spoke with yesterday after they tried to sell me another package and I didn't bite, they transferred me to another group. Still waiting for this call....

Exhaustedtoo
Contributor
Message 5 of 8
(313 Views)

Thank you, I will let you know if hear from them....in the meantime somehow I am stuck in their contract.

Exhaustedtoo
Contributor
Message 6 of 8
(245 Views)

It's now been 1 month STILL no call. The team on here says they have sent it forward and someone is investigating but still no call.......and don't know what amount of time is considered reasonable but 1 month is frustrating.

Moderator
Moderator
Message 7 of 8
(238 Views)
This issue has been escalated to a Verizon agent.
Gold Contributor II
Message 8 of 8
(222 Views)

Exhaustedtoo wrote:

It's now been 1 month STILL no call. The team on here says they have sent it forward and someone is investigating but still no call.......and don't know what amount of time is considered reasonable but 1 month is frustrating.


Try this link http://www.verizon.com/about/our-company/verizon-corporate-headquarters 

one month is not acceptable and having to keep being told “this has been sent to...” is simple deflection. Also contact your states attorney generals office, your states public utilities commission or public service commission and have them intervene.

another good place is http://www.bbb.org they get good results.

Good Luck

 

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