My mom has an issue with her bill. This has been on going ,and she is fed up. I would like for a billing supervisor to call me so that we can resolve this once and for all. She is ready to give up FIOS. Thanks.
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Have you ever attempted to contact verizon? You can't! You're screwed.
1st- put on hold for so long your ear is numb.
2nd- if you don't give up, they transfer you, and after 10 minutes you get a recording stating they are
experencing high volume of calls and call back later.clink!
I attempted this 5 times today.5 hours later. Took off work. No pay today. Out $400.00.
I finally was connected to a live person. She told me what I wanted to hear. "I will check on billing problem
But I have to connect you to another department" As I am sreaming NOOOOO I hear...a click...
3rd- after they insist they have to transfer you, you get a recording saying there is a high volume of calls
and call back later.
The email approach:
After finally getting through without being bumped off site last week I recieved a response stating THANK you for your contact. We value your service. Call 1-800-xxxx and we would be glad to assist you.
No go to first paragraph and repeat.
So there really is no way to contact Verizon. I figured I'm screwed unless anyone elso has any ideas
and got lucky.????
Verizon has been a nighmare since they first came to install but didn't show. Took day off work that day. Waited all day. Called, I was told they were on their way. They never showed.
Yes, I'm a fool.They are a joke.
How do they sleep?