I was been over charged by Verizon for more than 3 years. So unhappy and upset

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Posts: 3
Registered: ‎03-20-2018

I was been over charged by Verizon for more than 3 years. So unhappy and upset

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Today. I just found I was been overcharged by Verizon for more than 3 years.  My friends have Fios Gigabit Connection , their bill only around $65/ month.  I was shocked, because I paid double or even triple amount for my FIOS bill compare to my firends' bill. my friend's billmy friend's billmy friend's bill 2my friend's bill 2my overcharged billmy overcharged billmy overcharged bill2my overcharged bill2My bill is over $116/month $177/ months. I was been overcharged for more than 3 years. Oh my god, It's ridiculous. The most ridiculous part is I was been over charged for $177/ month or $145/month  more than 3 years with 150MB slow internet speed!!!.  My friends' Fios Gigabit Connection only charge for $65/ month.  The Verzion agents did not add discounts for my account. How I can get my overpayment money back, it's a lot, more than m $3000 overpaid in past 3 years. Does anyone have same experience or have suggestions on request refund for overcharge payments?   Thank you very much. 

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,910
Registered: ‎11-04-2008

Re: I was been over charged by Verizon for more than 3 years. So unhappy and upset

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(726 Views)

You haven't been overcharged.

Gigabit hasn't been available for 3 years.

And if your friend is a new customer, they will always get a better deal than an existing customer?

Are you still under contract or did you let it lapse?


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Contributor
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Posts: 3
Registered: ‎03-20-2018

Re: I was been over charged by Verizon for more than 3 years. So unhappy and upset

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(724 Views)

Thank you for reply.  I always with Verzion Fios.  I just sign in to 2 year contact in 2018 Jan.  But my friends even have not sign the contact, but their bill is much lower than mine.  

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