03-20-2018 04:52 PM - last edited on 03-21-2018 08:13 AM by LawrenceC
Today. I just found I was been overcharged by Verizon for more than 3 years. My friends have Fios Gigabit Connection , their bill only around $65/ month. I was shocked, because I paid double or even triple amount for my FIOS bill compare to my firends' bill. My bill is over $116/month $177/ months. I was been overcharged for more than 3 years. Oh my god, It's ridiculous. The most ridiculous part is I was been over charged for $177/ month or $145/month more than 3 years with 150MB slow internet speed!!!. My friends' Fios Gigabit Connection only charge for $65/ month. The Verzion agents did not add discounts for my account. How I can get my overpayment money back, it's a lot, more than m $3000 overpaid in past 3 years. Does anyone have same experience or have suggestions on request refund for overcharge payments? Thank you very much.
03-20-2018 05:01 PM
You haven't been overcharged.
Gigabit hasn't been available for 3 years.
And if your friend is a new customer, they will always get a better deal than an existing customer?
Are you still under contract or did you let it lapse?
03-20-2018 05:08 PM
Thank you for reply. I always with Verzion Fios. I just sign in to 2 year contact in 2018 Jan. But my friends even have not sign the contact, but their bill is much lower than mine.