06-20-2015 05:46 PM
On 06/12 I received email for my bill is available for online then I noticed amount were much higher than normal bill. I found I was charged $99 for Boxing Match on 05/02. I called Customer Services that afternoon and claim no one at our home ordered this fight and we did not watch the fight but Verizon Rep. insist we did ordered from our remote control and watched the fight. No one in our family is interest in boxing and we have never order ant On demand or PPV. I am going nowhere with this Verizon Rep. so I requested to speak to Supervisor, rep put me on hold then came back saying Supervisor is busy and cannot come to the phone but she said she was authorized to credit back $99. Ｉ ｗａｓ skeptical but I trusted her and hang-up the phone. Week later, I haven`t see a credit yet. I noticed some other Verizon customer has been charged for the fight they did not order, isn`t there a system problems? Can someone give me an advise what to do next?
06-20-2015 05:59 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.