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Impossible to get a hold of a representative

Posts: 1
Registered: ‎10-20-2017

Impossible to get a hold of a representative

Message 1 of 2

I can't believe I have to go to the forums to do this. I need to speak to someone about my bill. When I call, the automated system will give me 3 options of which speaking to a representative is not included. It will repeat it once and then just hang up on me. There is no chat or any way of speaking to someone from the website.


Can someone give me a number or something where I can speak to someone about my account? I have auto-pay enabled. But my bill is not getting paid and it is much larger than it should be

Moderator Moderator
Posts: 2,197
Registered: ‎07-06-2016

Re: Impossible to get a hold of a representative

Message 2 of 2

Hi axem,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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