Incompetence is a compliment

[#1]

About 6 months ago I downgraded my service and removed my landline. At the same time Verizon also apparently changed account numbers. I have sent payment in for the old final bill but Verizon lost it in their systems. When I called they found it and applied it to my current account. I checked and online it tells me I owe $122.65 for my old account. I have a $136.67 credit on the current account. I call and go online several times a month to try to straighten this out. I am promissed each time that this will be resolved. I get disconnected when being transferred a zillion times. I get the run-around. I get Verizon agents fighting with each other over what to do with my account.

When I attempted to send payment it was applied to the wrong account and when I hit the button online to pay for the past due it tells me that I don't owe anything! **bleep**? I literally have no way to pay this bill!!!! So now Verizon has sent this account to a collection agency. I am more than a little {word filter avoidance}.

I want Verizon to bring this bill back in-house, I want them to send me a letter guranteeing my credit has not been damaged, and I want them to give me some way to pay this bill!! As a bonus, I'd like everyone that has worked on my account and lied to me fired. I also think Verizon should credit me like $500 for my troubles for this entire ordeal or at least the $122.65 that is owed.

Is there any end to this?

[#2]

Hi PhoneGate,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.