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Incorrect bill

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Contributor wantsout
Contributor
Posts: 1
Registered: ‎04-21-2014
Message 1 of 3
(418 Views)

Sign up for verizon because we moved to an area where our normal cable company does not serve...first complaint was we were not offered a deal for being 1st time customer as stated on the internet and as advertised..2nd complaint after agreeing to a contract of 2 years @ approx $176 a month for only 2 premium channels, internet,  and phone service....we recievedd our 1st bill and its was $312....I understand installatio charges....but what is an outlet installation fee of $64.99 x 3 because we have 3 boxes...( this I was not informed about...remind you when we moved into our place  the previous tenant already had the service so the main boxes were already installed. I called customer service an was informed they would cancel the charge and was told to pay $240 for that month... which we did. Here comes the next month ...we recieved a bill for $333.00.. called again ..thenwe were informed that the previous deduction was denied and added to the next bill.....never did we receive notice that this would take place.....long story short..I want to cancel my services..but I would then be required to pay the balance and an additional $230 cancellation  fee...I am a truly unsatified customer and wouldn't recommend verizon to anyone!!!!!!   Optimum was a much better company sucks that they do not service our area!!!!!!

2 REPLIES 2
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 3
(405 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,185
Registered: ‎04-10-2013
Message 3 of 3
(338 Views)

We have not heard back from you on this issue, please open a new post if you have any other questions or concerns.

 

Josh B

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