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Incorrect billing for months

Posts: 1
Registered: ‎12-31-2021

Incorrect billing for months

Message 1 of 2

I bought an international Plan for my wife while traveling abroad.

It was supposed to last only one month. When my wife returned I called and canceled it. But, the billing continued. I called 4 times so far. Every time a rep told me they will top additional billing and return the funds used. Unfortunately, they still keep billing me.

What to do? talking to Verizon is not helping.

Moderator Moderator
Posts: 2,245
Registered: ‎07-06-2016

Re: Incorrect billing for months

Message 2 of 2

Hi MGlbk,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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