03-03-2016 01:04 PM
03-03-2016 03:06 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
09-29-2016 03:23 PM - last edited on 09-29-2016 04:36 PM by LawrenceC
Hello, began service in February 2014 was told I would get my deposit back after a year of making payments on time. In March 2015 I called Verizon to ask about the deposit and was told it had been automatically sent to the original account on February 13, 2015 although this bank account had been closed six months prior to the money was deflected and went back to Verizon I contacted the bank and spoke with them they went they review the records extensively over the course of four hours the bank representative requested that Verizon contact them and provide proof of the transaction. I have spoken to Verizon customer service numerous times, besides being transferred from financial services to customers services and telling the story again and again and again and again I still have yet to understand where my money is. Now I'm running out of patience and I feel wronged and am considering closing my account and posting this story on every forum out there. so I'm posting this in the hopes that there is maybe one Person that works for Verizon that will actually look into this matter and follow through until A. The deposit is returned or B. Provides a logical reason why not.
09-29-2016 04:33 PM
We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.