09-22-2014 05:14 PM - edited 09-22-2014 05:15 PM
I signed up for FIOS internet - 50/50 and was told that apart from my monthly internet fee and router rental fee, I would not be facing any hidden fees. When I received my first bill, it included a $69.99 internet activation fee. What is wrong with this picture? Furthermore, I call the sales line to get this issue resolved, but was told that there is nothing they can do about it- that the internet activation fee cannot be waived. While being told this, I am looking at the Verizon FIOS bundle option seen here: http://www.verizon.com/home/bundles/fios which states that the internet activation fee is waived.
As a new customer, I would have preferred to be have been told about this fee during the initial sales conversation. If you are going to tack it on without telling me, at lease remove it once I call about it, especially considering that you are offering the same deal online.
Once I told the sales rep that I would be cancelling my account and signing back up online, she told me that her system was down and that she would call me back. I have yet to receive that call back.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.