Internet activation fee

[kasha0601]

I'm really getting fed up with all these extra charges. I just moved from one town to the next one over. After talking to the customer representative about moving he told me the easiest way will be to just take my old equipment to new place, hook it up and done. No need for any other installation since the house I was moving to was fios ready. I didn't change my plan, so everything works out until I get first bill with $23.33 Internet activation fee, a payment 1 of3. I wasn't told about it. I was told everything stays same as a part of easy moving process. I'm so sick of all this extras. It's not a first time I was cheated by Verizon and more I think about it the more I'm thinking of moving to cable. Maybe slower but u pay what they say.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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