I requested a change in service since I am moving to a new home and I recieved an email from Verizon with the proper billing information and installation date. In that email is a link that says "confirm your installation appointment." The only option when clicking on that link is to create a new verizon account and of course when I put in my current Verizon ID, it says it is already taken. Am I required to change my user ID and would this in turn change my ID #?
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