Is it possible to refund a bill payment?

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Contributor
Contributor
Posts: 3
Registered: ‎02-04-2012

Is it possible to refund a bill payment?

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I canceled a part of the bundle which included phone and internet, and I paid my bill a week later using the online one time payment.

I used an old bill(month old) which contained my online account number and I typed it in.

I paid it and I got a receipt in my email.

 

A bill came in today I find out that I still haven't paid MY bill, and checking the online receipt just now the account number and telephone number are different from mine. I didn't know that they would change my online account # without telling me and I couldn't exactly see my account information from the online bill payment, so I couldn't make sure.

 

So my question is,

 

Can I get a refund and pay my bill?

(I still have my online receipt in my email so maybe that could do something.)

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Moderator Emeritus Moderator Emeritus
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Registered: ‎04-29-2009

Re: Is it possible to refund a bill payment?

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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
Choose “Live Chat.”
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Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎05-26-2010

Re: Is it possible to refund a bill payment?

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the basic answer here is NO not for 60 DAYS AND NOT EVER IF THEY CAN HELP IT!
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