Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Is it possible to refund a bill payment?

Posts: 3
Registered: ‎02-04-2012

Is it possible to refund a bill payment?

Message 1 of 3

I canceled a part of the bundle which included phone and internet, and I paid my bill a week later using the online one time payment.

I used an old bill(month old) which contained my online account number and I typed it in.

I paid it and I got a receipt in my email.


A bill came in today I find out that I still haven't paid MY bill, and checking the online receipt just now the account number and telephone number are different from mine. I didn't know that they would change my online account # without telling me and I couldn't exactly see my account information from the online bill payment, so I couldn't make sure.


So my question is,


Can I get a refund and pay my bill?

(I still have my online receipt in my email so maybe that could do something.)

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Is it possible to refund a bill payment?

Message 2 of 3

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎05-26-2010

Re: Is it possible to refund a bill payment?

Message 3 of 3
the basic answer here is NO not for 60 DAYS AND NOT EVER IF THEY CAN HELP IT!
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.