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Is there some way to escalate billing issues?

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1marylander
Contributor
Contributor
Posts: 1
Registered: ‎05-14-2018

Is there some way to escalate billing issues?

Message 1 of 2
(458 Views)

I tried yet again and talked to someone who promised to fix this.  I'll post again if it doesn't work.

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jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,275
Registered: ‎10-18-2016

Re: Is there some way to escalate billing issues?

Message 2 of 2
(401 Views)

@1marylander wrote:

I tried yet again and talked to someone who promised to fix this.  I'll post again if it doesn't work.


Fix what? Your billing invoice cannot be fixed here. You must call 1-800-VERIZON and select the bill department.

 

all you are going to get here is “your issue has been escalated to a Verizon agent”

this is a customer helping customer forum.

try this link https://www.dslreports.com/forum/vzdirect this is real Verizon help that seems to be better than most. It’s confidential and easy.

 

 

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