×

Switch Account

Issues disconnecting service

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎11-22-2017

Issues disconnecting service

Message 1 of 3
(463 Views)

We decided to disconnect service.  Returned the equipment (router and 3 cable cards) per instructions.  Now getting billed for cable cards.  Nightmare trying to get it resolved, No one will take ownership of the matter. 

2 REPLIES 2
Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 5,041
Registered: ‎10-18-2016

Re: Issues disconnecting service

Message 2 of 3
(457 Views)

@glj58 wrote:

We decided to disconnect service.  Returned the equipment (router and 3 cable cards) per instructions.  Now getting billed for cable cards.  Nightmare trying to get it resolved, No one will take ownership of the matter. 


This is a issue easily searched on. It happens a lot.

i would write a letter send it certified returned receipt to the address on your invoice.

dispute the charges. Include a copy of the return notification that Verizon received it back. You will need it later if you have to pursue other avenues to get it removed.

 

 

Highlighted
Moderator Moderator
Moderator
Posts: 1,896
Registered: ‎07-06-2016

Re: Issues disconnecting service

Message 3 of 3
(426 Views)
Hi glj58,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.