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Issues with Verizon Triple Play Package

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Contributor
Posts: 4
Registered: ‎02-20-2012

Issues with Verizon Triple Play Package

Message 1 of 7 (489 Views)

I originally had only Verizon DSL internet. I decided to upgrade to the Triple Play package. I have never had DirecTV before, this is the first time. Anyway, the guy comes out and sets everythign up and I think everything is fine.

 

On Super Bowl Sunday my DirecTV got shut off. I called Verizon cusomer support and they told me that I had to call DirecTV. So I called DirecTV and they told me that I didn't have any kind of bundle with Verizon, and the reason they shut it off is because I hadn't been paying. I called Verizon again and they told me that it takes 3 months for DirecTV to show up on my bill, and that I would have to pay DirecTV separately until then. I don't receive a bill, so I'm not sure how to do that. I called DirecTV again and paid them over $50 to turn my service back on, so I could at least watch the end of the Super Bowl. I had missed over half of it by then. I paid over the phone by credit card.

 

I then emailed customer support and told them everything. Also, if I pay DirecTV separately, it comes out to over $100 a month, not the $85.99 quoted when I signed up online. Without even reading my email I get a canned response from Kathryn saying that when I "integrate" my DirecTV service with my Verizon bill, it will take up to two billing cycles to show up. Also, if I want the price quoted to me, I have to redeem some kind of DirecTV rebates.

 

Let me make it very clear.

 

I did not "integrate" any pre-existing DirecTV service with my Verizon account. I signed up for it on the Verizon website with the Triple Play package.

 

I didn't receive any kind of rebate. I don't see how it's possible to redeem something that I don't have.

 

I don't even receive a DirecTV bill. Am I supposed to call every month to find out how much I owe and pay over the phone?

 

Has anyone else, had any similar issues? Does anybody have any idea what I should do to fix this? Customer support doesn't even listen to my problem, or make any attempt to fix it.

 

Any suggestions would be greatly appreciated.

 

Thank you.

6 REPLIES
Moderator
Posts: 1,616
Registered: ‎03-10-2011

Re: Issues with Verizon Triple Play Package

Message 2 of 7 (483 Views)

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Contributor
Posts: 4
Registered: ‎02-20-2012

Re: Issues with Verizon Triple Play Package

Message 3 of 7 (434 Views)
I filled out the form I was sent through pm and haven't heard back yet. I just got a bill from Directv for $250! Is this what normally happens when you sign up for a bundle? I shouldn't owe $250 even if I haven't paid anything at all. This is ridiculous.
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Issues with Verizon Triple Play Package

Message 4 of 7 (431 Views)

Please message the agent who sent you the form and let them know.

Contributor
Posts: 4
Registered: ‎02-20-2012

Re: Issues with Verizon Triple Play Package

Message 5 of 7 (429 Views)
I messaged him as soon as I submitted it.
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Issues with Verizon Triple Play Package

Message 6 of 7 (427 Views)

Message him again and let him know about the bill.

Contributor
Posts: 4
Registered: ‎02-20-2012

Re: Issues with Verizon Triple Play Package

Message 7 of 7 (424 Views)

Will do.

 

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