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Keeping your customers!!!!

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Contributor
Contributor
Posts: 1
Registered: ‎02-03-2013

Keeping your customers!!!!

Message 1 of 4
(812 Views)

Instead of working  with your customers about  pricing you just let them go to Comcast!!!!!! 

We pay our bills on time and when pricing keeps going up every MONTH, we call asking why and your customer service staff just says prices are going up every where!

You can work with us and say I see you pay your bill on time every month, let me see what discount I can offer you,  and try to keep us as a Fios customer.

Sometimes just $20 dollars less would make the difference!! 

 

Verizon, wake up and smell the coffee!!

 

 

 

3 REPLIES 3
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Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: Keeping your customers!!!!

Message 2 of 4
(779 Views)

Verizon did give me a reward when I renewed my contract.  Their price is very competitive with Comcast, but if you can do better, why not just switch.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,919
Registered: ‎11-04-2008

Re: Keeping your customers!!!!

Message 3 of 4
(754 Views)

You realize that $20 less is $240/ year or nearly $500 over a two year contract.

That may be the point of losing money.

Not every company will match any price to keep a customer (at least the good ones wont).


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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Keeping your customers!!!!

Message 4 of 4
(628 Views)

CraftsGalore,

Since we haven't heard back from you or have received a form submission, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

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