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I am getting divorced. My husband moved out and I simply wanted to get my current service with your company in my name. After nearly 10 hours and 15 different operators...this change over did not get done. I give your customer service an F. Got too many different answers with no resolution. You are suppose to be providing a service and making my life easier. I finally resolved the issue. I cancelled everything with you except cell service (and that I will cancel too when my contract is up) Verizon needs to get its act together! The way I look at it...I have done you a favor by leaving to go with a competitor...apparently, you have more customers than you can handle. I will not be recommending you to anyone.