Less Silos, Better Training
Trainer007
Newbie

You need to tear down your silos and give your customer service team much better training to resolve issues. I’ve made 4 calls to your customer service and my issue still is not resolved. This is a simple billing update, nothing complex. But here’s what I heard from your folks.

  • I can’t look up your account just by the phone number (even though the automated system asks just for that)
  • I can’t look up an account in that state, I’m in a different state
  • I can’t look up a closed account
  • I can’t update the mailing address for a closed account
  • I can’t seem to locate any account with the details you provided
  • You have to talk to our online support staff to find your account number, I don’t know where it is

And then, out of 4 calls, I was disconnected 3 times. The fourth call the person literally told me ‘I’m sorry, I can’t help you’.  All I want is my $61 refund. You guys are almost worse that AT&T!

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Re: Less Silos, Better Training
Anthony_VZ
Master - Level 3

Trainer007

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

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