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Liars, Cheats, Total Rip off

Liars, Cheats, Total Rip off

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Contributor adsharma74
Contributor
Posts: 2
Registered: ‎11-10-2016
Message 1 of 4
(610 Views)

I was with Comcast for over 11 years. Switched over to Verizon since a lying sales rep told me that if i signed a 2 year agrement and took a bundle i will receive a $150 gift card and to date i never received it. Called customer service and they tell me to find my agrement and read and see if its mentioned that i get a gift card,,,,,really????

 

Very very poor customer service. i will be cancelling my service. I regret why i left Comcast

3 REPLIES 3
Moderator Moderator
Moderator
Posts: 9,053
Registered: ‎03-18-2013
Message 2 of 4
(607 Views)

Hi adsharma74,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Contributor adsharma74
Contributor
Posts: 2
Registered: ‎11-10-2016
Message 3 of 4
(522 Views)

I was with Comcast for over 11 years. Switched over to Verizon since a lying sales rep told me that if i signed a 2 year agrement and took a bundle i will receive a $150 gift card and to date i never received it. Called customer service and they tell me to find my agrement and read and see if its mentioned that i get a gift card,,,,,really????

 

Very very poor customer service. i will be cancelling my service. I regret why i left Comcast

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016
Message 4 of 4
(505 Views)

Hi adsharma74,

 

Your case is in progress.

 

You will need to access the private support area by following the instructions posted.

 

Kind regards,

 

ThiaB
Moderator

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