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Location Move billing adjustment errors

Location Move billing adjustment errors

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Contributor movebill
Contributor
Posts: 1
Registered: ‎08-05-2014
Message 1 of 2
(551 Views)

Bill a old address -                   -  $146.97 (paid for 6/16/14 - 7/15/14)

Estimated bill for new address - $119.98 + tax (moved on 6/24/14)

Bill received -                             $176,40 (7/16/14 - 8/15/14)

How can an adjustment to a lower bill (from $146.97 to $119.98) produce a higher bill of $176.40?

Agent chat just cited the bill numbers which are obviously wrong.

Shouldn't adjustment be something like: 6/16 - 6/24 adjustment for 146.92 (9 days @ $4.90/day   = $44.10

                adjustment                       for    6/24 - 7/15 adjustment for 119.98 (21 days @ $4.00/day = $84.00 + tax

                adjusted bill                                                                                                                        = $128.10?

How can you get this corrected?

 

Thanks,

JR

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Moderator Moderator
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Posts: 9,375
Registered: ‎03-18-2013
Message 2 of 2
(540 Views)

Hi movebill,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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