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Logged in with correct password, but not able to View bill or pay

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djayd
Contributor
Contributor
Posts: 1
Registered: ‎08-31-2014

Logged in with correct password, but not able to View bill or pay

Message 1 of 2
(405 Views)

After login, it takes me to a screen for account verification:

 

Account Change Verification

 

We recently received notification that you have made a change to your account. Please enter the Account Number or Billing Telephone Number to verify this change.
 
Upon entering correct information, it says Telephone number already associated with account and does not enable access.

 

 
1 REPLY 1
LawrenceC
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Posts: 10,643
Registered: ‎03-18-2013

Re: Logged in with correct password, but not able to View bill or pay

Message 2 of 2
(391 Views)

Hi djayd,

Sorry you are having difficulty viewing your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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