11-19-2017 10:53 PM - edited 11-19-2017 10:57 PM
I have tried three times (once in chat and two times via call) to correct my billing issues but i absolutely get no response from the reviewers and even worse, I am being charged more than my last time. I had not asked for any contract change or router change but all of these has happened on my account without my approval and the representatives have no clue to solve this problem. And i continue to pay almost $20 more since April 2017. This is really frustrating and very annoying to spend so much time to follow-up every week for a response. Do you guys ever take customer's concern seriously and genuinley follow-up for a resolution?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.