Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Miselling

Reply
Disappointed514
Contributor
Contributor
Posts: 1
Registered: ‎11-08-2018

Miselling

Message 1 of 3
(605 Views)

I am set up for autobill and as a result did not notice my plan was to be increased by $50 this month (after being increased $40 a year ago). Despite the ridiculous cost increase that is not my issue. When I called, I agreed to sign up for another 2 year contract, under the impression I would be credited for the discounts I had lost last month so my bill was not ridiculously high as a good faith incentive to commit toa nother 2 years (which I did not want to do). That credit has not been applied and now I have signed up for a 2 year plan your customer service folks have naturally decided to be wholly unhelpful. Rather than try to address my concern I was offered discounted identity protection - even if your custoemr service people are reading from a script that seems like a ridiculous suggestion.

Very disappointing but honestly the poor service I have come to expect from Verizon with every issue we have had. Your customer service agents should not be misselling new plans with flase incentives and they should be better trained to appropriately deal with complaints.

2 REPLIES 2
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,291
Registered: ‎10-18-2016

Re: Miselling

Message 2 of 3
(578 Views)

They have no INCENTIVE to do what you think they should do.

they are paid bonuses on sales and upsells. However I don’t think Tech Support or customer service people should be selling anything. 

 

But verizon like other providers are losing customers, so they offer the sun and moon and stars. If they can do so or not. That is the real issue.

 

i personally would call your states regulators or attorney generals office if you believe what happened to you should be reported. 

 

Remember you can always leave leave and go elsewhere. The cost of so called early termination fees can be negated by the Public Service Commission or Public Utilities Commission in your locale. 

 

vanzilar
Contributor
Contributor
Posts: 1
Registered: ‎01-13-2019

Re: Miselling

Message 3 of 3
(461 Views)

I am in the exact same situation.  On top of that, it is impossible to reach customer service over the weekend and Verzion wants to replace my faster router with one of their slower old rickety quantum ones and charge me for it.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title