I signed up for new service with the triple play bundle back in August with the promise of recieving the $300 gift card if I went with a two year contract. At the time, the no contract price was the same as the contract price. The only reason I went with the contract was to get the Gift Card. Today, during a chat with a customer service rep online they told me I did not qualify for the card because of some discount I picked. I find this rediculous because the price I'm paying is what was advertised (with including the gift card). I didn't get any special discount. I think this was a very underhanded practice to get people to sign up for contracts with the false pretense of recieveing a prepaid card (especially in my case as there was no other incentive to get the contract other than to get the card being that both prices were the same). If I don't recieve the card as promised when I signed up for the service I can't see myself continuing with this service when this contract I was swindled into getting is up.
Hi Hellmonkey,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Hellmonkey,
We closed your private support case due to you no longer responding. Feel free to make a new thread anytime you need our help.
- Jose_VZ
Start a new topic or ask questions in the open forum.
