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Misrepresentation and Deceit

Misrepresentation and Deceit

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Contributor lwmurray
Contributor
Posts: 1
Registered: ‎08-06-2019
Message 1 of 3
(264 Views)

Recently when I signed a new 2 year contract with Verizon, I was told my channel lineup and package would be the same and there would be no changes. Then when my new equipment arrived and we handled the set up, we noticed Cinemax was not available anymore. When I called to discuss the situation, a supervisor said "sorry" that channel is not available in your package any longer, and all they could do was offer me Cinemax for free for 3 months. This is not what I was promised by the original sales agent, and I feel I was misled, deceived and blatant lying and misrepresentation occured. I was promised my TV channel lineup would not change, but then after the install they are making me pay $10/month additional for channels I previously had. Now my only option is to send a letter to an "Escalations Department", if that even exists. I feel everyone should be aware of this business practice by Verizon.  

2 REPLIES 2
Gold Contributor VII
Gold Contributor VII
Posts: 4,785
Registered: ‎10-18-2016
Message 2 of 3
(251 Views)

Call and ask for executive escalations and writing will do no good.

 

https://www.verizon.com/about/our-company/executive-bios

 

Or send email to the verizon Executives. They will contact you.

Moderator Moderator
Moderator
Posts: 9,147
Registered: ‎03-18-2013
Message 3 of 3
(248 Views)

Hi lwmurray,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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