I have had Verizon since July, so I am a fairly new customer, when I established service I was told that I would be able to keep my current plan when I move provided that Verizon would be available in the same area, Well it is and now the agents are trying to change my service to the plans available now because they don't offer DVR for life anymore, well I was told my agent that called me after service was established that this will not be an issue when moving, Well I am having issues....I need to speak with a local manager or district manager because this is a direct violation of their service agreement and terms that I have in my possession. Can I please have a phone number or can someone please contact me ASAP.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
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