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Moving and early termination! Horrible experience

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Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: Moving and early termination! Horrible experience

Message 11 of 19
(2,884 Views)

@peeved1976 wrote:

If I took the time to read the TOC of every single thing I signed my name to, I would not have time to eat, sleep, work or use any of the things I'm buying. Companies know this and know they can bury any old thing in the fine print. Technically. legally, you are right and so is Verizon, which is why I will pay this money.

 

In terms of good faith and customer satisfaction however, they are in the wrong and I can complain on that end till all the message boards of the intenet are full.

 

Have fun reading all your contracts.... you will be tested later.


Reading the Fios agreement is not rocket science nor is it that long where you wouldn't be able to eat or sleep. I take it you've never purchased a house with a mortgage and sat through the closing.

If you can't find time to read something that involves your money and isn't hard to understand then that's your fault. No one forces you to sign on the dotted line, but if you do expect to be held responsible for it.

 Fios is a luxury, not a life necessity. People can live without it. Either deal with what they give you in the terms or don't.

 

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Contributor
Contributor
Posts: 5
Registered: ‎10-23-2013

Re: Moving and early termination! Horrible experience

Message 12 of 19
(2,875 Views)

This is rich! I do have a mortgage - and I hardly see the equivalency. Cable service is NOT a loan for $500K or a loan at all for that matter, it is a simple fee for service transaction,rendered at the time of use. There is absolutely no reason why there should even BE a contract. At this point data services are not a luxury but a must for anyone who is or aspires to be in the middle class and above in this economy. This forum is so sad. You guys need wake up to the realities of corporate America.

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Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Let's Wax Philosophical For A Bit

Message 13 of 19
(2,868 Views)

@peeved1976 wrote:

... You guys need wake up to the realities of corporate America ...

 


Statements that certain individuals need to "wake up to the realities" are most often evidence of the triumph of youthful idealism over experience. 

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Contributor
Contributor
Posts: 5
Registered: ‎10-23-2013

Re: Let's Wax Philosophical For A Bit

Message 14 of 19
(2,848 Views)

And before I stop wasting so much time on this forum, what really gets my goat is that I have been a loyal FIOS customer for FOUR YEARS. The only reason I am under a new contract is that I added phone service in March when I invested in a home office. I didnt even realize I was signing another contract for another bundle -- I thought I was just adding a service that FIOS had been pestering me about for years.

 

For that kind of customer, four years without a late payment, got her parents to sign up at their place, reccommends the company to her friends, takes advantage of all the offerrings, who spends 30 minutes on the phone hoping I can just transfer my whole package to my new house... for that kind of customer to be stuck with $170 for nothing is infuriating, even if it's not legally binding.

 

 

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Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: Let's Wax Philosophical For A Bit

Message 15 of 19
(2,841 Views)

@peeved1976 wrote:

 ... I added phone service in March when I invested in a home office. I didnt [sic] even realize I was signing another contract for another bundle -- I thought I was just adding a service that FIOS had been pestering me about for years ...  

 


Well, there's always the TOS that you somehow felt was well beneath your dignity to read.  As they say, "Caveat Lasagna."

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Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Moving and early termination! Horrible experience

Message 16 of 19
(2,840 Views)

@peeved1976 wrote:

 it is a simple fee for service transaction,rendered at the time of use. There is absolutely no reason why there should even BE a contract.


Not true!  Verizon provides month-to-month service and contract service.  If you are under a contract that means you got something that you didn't pay for.  Free installation, free STB, discount on the price of services, or maybe all three.  The contract is to ensure that you remain a customer long enough for Verizon to make up the cost of those discounts.  Alternatively, you pay a termination fee to make up the cost.  The choice to sign up under a contract, rather than a month-to-month plan is the customers. 

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Bronze Contributor II
Bronze Contributor II
Posts: 106
Registered: ‎02-15-2009

Re: Moving and early termination! Horrible experience

Message 17 of 19
(2,798 Views)

Peeved--excellent post--very well said.   I'm a paralegal and fairly used to deciphering contracts.  I have "signed" 3 two-year contracts with Verizon and never been able to read one of them.  The first time I asked them for a paper contract with the rates included. Not possible. I asked 5 different people and they, frankly, refused to put anything regarding my actual services with actual prices in writing. The half competent person they sent to install our wiring and set up our router and internet, in addition to entering and misspelling my password so I can never remember it, he navigated to the "contract" online and signed my name before I knew what he was doing. Later I called Verizon to try to actually read the contract I had "signed" and nobody knew where it was online.

 

Pretty much the same for the next two contracts.  If I wanted to read them when they were "signed"--not possible--but later I would be given obscure links to try to read the terms.  I'm not even sure they read the contracts. 

 

If these companies really wanted to be more than barely legal, they would put things in writing (not those emails they send that are often incorrect, predicting your bills) and they would be very up front with the terms of their contracts.

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Contributor
Contributor
Posts: 2
Registered: ‎09-06-2013

Re: Moving and early termination! Horrible experience

Message 18 of 19
(1,965 Views)

I am going through that right now! I am not moving YET, but am trying to be proactive and cover my bases in the event that my new apartment does not have Fios. They DO NOT care. I spoke to a Mr. Winston. To say that he was unprofessional is putting it kindly. He referred me to a "Customer Advocacy" department; turns out, he gave me the wrong number. Surprise, surprise! The lack of professionalism and courtesy is driving me mad and I don't even WANT to switch cable providers if I don't have to. However, after this experience, I am rethinking that.

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Contributor
Contributor
Posts: 4
Registered: ‎07-22-2014

Re: Moving and early termination! Horrible experience

Message 19 of 19
(1,505 Views)
 

i can offer this advise:

 

for all of those who are being charged an ETF because Verizon does not cover their area, site the following clause in their contract.

 

VERIZON DOES NOT WARRANT OR GUARANTEE THAT SERVICE CAN BE PROVISIONED TO YOUR LOCATION, OR THAT PROVISIONING WILL OCCUR ACCORDING TO A SPECIFIED SCHEDULE, EVEN IF VERIZON HAS ACCEPTED YOUR ORDER FOR SERVICE. THE PROVISIONING OF SERVICE IS SUBJECT TO NETWORK AVAILABILITY, CIRCUIT AVAILABILITY, LOOP LENGTH, THE CONDITION OF YOUR TELEPHONE LINE AND WIRING INSIDE YOUR LOCATION, AND YOUR COMPUTER/DEVICE CONFIGURATION AND CAPABILITIES, AMONG OTHER FACTORS. IN THE EVENT YOUR LINE IS NOT PROVISIONED FOR ANY REASON, NEITHER YOU NOR VERIZON SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY EQUIPMENT).

 

Then argue the following:  Based on this, i would like to continue my service at my new address.  However, it seems that, in my new apartment, the LINE IS NOT PROVISIONED FOR [some] REASON, NEITHER YOU NOR VERIZON SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY EQUIPMENT).  Nowhere in the contract does it state that i have to stay at my address or within verizon's reach.  Therefore, based on this, i believe we are both free of the obligation of this contract.

 

 

enjoy and keep fighting.

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