04-01-2019 07:05 AM - edited 04-01-2019 07:08 AM
Here's my story and what I learned dealing with the tech support.
I called mid February to get a new contract for fios/tv, everything went smooth and seutp a time for a technician to come.
Fast forward a week and on the date when the technician was supposed to come in, we had a snow storm. Of course nobody contacted me, so I contacted tech support via the chat to get it rescheduled. The person I chatted with called me back because he couldn't do anything while we were chatting, and he sent me a link to a rescheduled time. In addition to the rescheduled time, I saw that it had billing information and the amount wasn't what I initially agreed to. He assured me that this was only used for rescheduling purposes only so I accepted.
Fast forward a month, I get my bill and it was for the amount that I saw on the rescheduling the technician.... I initiated chat again and the person helped me sort that out, sent me another link, and made sure the billing info was correct and hit accept. I asked when the bill was going to be updated, and he said give it a few days.
Fast forward to today. I checked the bill today and it sitll wasn't updated. So I initiated another chat and the person told me that the bill won't be changed retroactively and he can't do anything about it!!!
So for their support personel's mistake and lies, i get penalized...
If I call would I get better support? Should I let this go since it's only a month? I still think it's the principal of it all, a big coporate company nickle and diming the little guy doesn't seem right.
TLDR - Don't hit accpt on any of the links support people send if you have a fishy feeling even if they "assure" you.
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