09-05-2017 10:30 PM
Ever since I switched to Fios from DSL in May of this year, the online and paper bills, histories, and certain other contents in the Billing section is in Spanish which I don't speak and have never set that in any preference menu. I wouldn't put it pass Verizon to sneak it false charges in my bill since I don't understand the language. My billing histories for over two years have also disappeared from my account. I've called a gazillion times to multiple depts and either no one wanted to help or no one knew what to do. Has anyone encountered this problem before and know how to get it corrected?
09-06-2017 10:11 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.