01-07-2021 05:03 PM
We exchanged our STB and purchased the Verizon G3100 router. Suddenly, this week, I see that there is a $75 dollar increase in our bill with no explanation. We still have the same triple play services, the same internet speed, tv and phone plan but are now being charged $75 more per month!
I can not tell you how many times I have called Verizon customer support and waited well over an hour only to be disconnected! The same thing happens with the chat feature. I wait for hours but have never had an agent respond. Shame on you, Verizon!
We have been Verizon customers for years! I this your policy for customer retention and loyalty? Jack up the bill with no notice and with no change in service? At what point do you even value any customer. Do I need to take my business elsewhere?
01-07-2021 08:59 PM
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