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My renew monthly bill does not conform to what I was confirmed.

My renew monthly bill does not conform to what I was confirmed.

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Contributor pubdown
Contributor
Posts: 1
Registered: ‎08-07-2014
Message 1 of 2
(249 Views)

My account expired at the end of July and after chatting several times online, I was confirmed that my renew rate will keep the same as original.    However I got my bill today and the amount is higher than what I was confirmed.

 

I have the orginal web chat record on file and I am just wondering how I can get this solved.

 

 

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 2
(232 Views)

The first thing you should do is call the billing department and see if they can check their records and confirm there is an error.

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