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MyVerizon - Error in amount due and bill pay

MyVerizon - Error in amount due and bill pay

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Contributor MehMeh
Contributor
Posts: 1
Registered: ‎07-30-2018
Message 1 of 2
(242 Views)

When I log in to MyVerizon, it shows me several things:

1. I have a late fee that is due on 1/8/18 (today's date is 7/30/18)

2. My account number changed from a phone number based number to a new number.

3. A mesage further down the page says that there was an error retrieving my information.

4. I am unable to retrieve my current bill but know my balance since I got an email from Verizon a few weeks ago telling me my balance.

 

My payment history is correct and there is NO late fee due for anything as I am current in my payments. My bill is due on 8/1/2018 and I scheduled the payment by choosing the date and picking "Choose another amount" (it wanted me to pay the "late fee"). I cannot seem to get in touch with ANYONE who can fix this problem and really want it to be fixed ASAP and this was my only recourse that I could find short of spending 3-4 hours on the phone.

 

Please HELP!!!!

 

1 REPLY 1
Gold Contributor VII
Gold Contributor VII
Posts: 4,827
Registered: ‎10-18-2016
Message 2 of 2
(227 Views)

This is customers helping customers forum. You must either call 1-800-VERIZON and speak to billing. Or try the Verizon online service from here

 

https://www.dslreports.com/forum/vzdirect

 

They have a great track record at helping.

 

 

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