I have Verizon Fios Internet from 2017 onwards, all of sudden on Jan 2018 , my service was disconnected. Upon reaching to Customer Care, it was admitted that Verison Fault and created a new service again to restore my services back.
Representative has assured to provide me with the same plan as i was earlier , whihc will be taken up from back office after connection restoration.
Now i was keep on getting bills with a higher amount every month , and ended u calling customer care for around 25 times and never it was been permanently resolved.
As part of restoration , Verizon has put in contract whihc my earlier account was not there. This was radiculous and despite raising number of tickets from customer care ,it was never been taken a action. Always i recieve a message saying a ticket has been submitted and will get resolved by 5 days. But this was been happening continously from last three months.
Let me know whom i can reach out to get with complete details of account.
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