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Need help from a competent Verizon employee

Posts: 2
Registered: ‎11-08-2017

Need help from a competent Verizon employee

Message 1 of 2

I have called/chatted three times already on this issue.  No one can resolve it for me.  Someone at Verizon who had NO IDEA WHAT THEY WERE DOING altered my Verizon account/services when all they were supposed to be doing was requesting my old phone number to be put on my new account.  This resulted in a change of service for me that increased my bill from $190 a month to $437 a month!!!  I keep getting told that it is impossible for them to get me back to that $190/month charge.  This is unacceptable.  I authorized NO changes to my account.


Someone needs to find a way to undo what a Verizon employee inadvertently did so that I can get my bill back down to where it needs to be. 


This whole situation has been a nightmare since day one (when I had my service installed in early September).  I used to defend Verizon and their customer service.  Not anymore!  I have never in my life come across so many incompetent agents who have no idea how to even transfer an old phone number...one of the most BASIC of services you all can provide.


I am prepared to go to the FCC if this is not resolved by Friday.   I will not go round and round in circles with you all on this.


Thanks for any help anyone can give me. 

Moderator Moderator
Posts: 9,897
Registered: ‎03-18-2013

Re: Need help from a competent Verizon employee

Message 2 of 2

Hi jlark,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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