I cancelled my Verizon service back in 2009 due to moving outside of their coverage area and I was told my account was in good standing. I've noticed an $86.00 collection account on my credit report and I can't tell who to contact to correct this with. I'm not trying to dispute this, I just want it gone. Who do I contact about how to remove this debt from my report?
02-24-2015 09:28 AM
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
02-27-2019 06:17 PM
I am needing help with this as well!! It was my ex husbands account he stranded me with after we divorced and I was unaware, now I have a very high outstanding debt on my report. I don’t want to go through an agency for this, I want to set up payment arrangements with Verizon.
02-27-2019 06:58 PM
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help resolve your issue.
02-27-2019 07:00 PM
In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!