I downgraded my Cable to basic that did not require a SET TOP BOX. I was renting three boxes costing $35.97. I contacted the Verizon and was given a refenrece number that a prepaid BOX is being sent to me within 7-10 days . I waited and called after 2 weeks and got same answer. Then waited another 1 week and called again. This time box arrive just in time for the next billing cycle. All this time I did not use the SET TOP BOX because service was already disconnected. However, I received billing for $35.97.
This was clearly a Verizon error and need to be resolved. I made every effort to contact on my time and still received poor results. Need to remove this bill out. Need to speak to a Supervisor. (FYI It took me 20 minutes for an actual person to answer, after going through the voice prompt) What next?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.