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Need to file a complaint ASAP as there is absolutely no help from Verizon Customer Service

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icshafin13
Contributor
Contributor
Posts: 3
Registered: ‎01-16-2018

Need to file a complaint ASAP as there is absolutely no help from Verizon Customer Service

Message 1 of 2
(660 Views)

I have been trying to reach customer serive to file a complaint. I have been with verizon for more than 5 years. I have been paying for 3 DVRs and I already mailed a DVR with issue. I filed a complaint with some filipino guy (and not just one of them).

 

They told me a complaint has been filed with no tracking number whatsoever. Today I got a mail where they asking me to return back a DVR or pay $500 fine. **bleep**??!?!?!

 

I spent so much time on this crap. This is the worst piece of &^#@ I have ever witnessed.

1 REPLY 1
GaryDM
Moderator Moderator
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Posts: 2,159
Registered: ‎07-06-2016

Re: Need to file a complaint ASAP as there is absolutely no help from Verizon Customer Service

Message 2 of 2
(646 Views)
This issue has been escalated to a Verizon agent.
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