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Negative balance

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kenwaldmann
Contributor
Contributor
Posts: 2
Registered: ‎11-18-2017

Negative balance

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Hi.  I canceled my service at the end of my contract with Verizon.  I have been advised that I have a negative balance due of over $110.  Will I receive a refund check?  Thanks,

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jonjones
Platinum Contributor II
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Posts: 5,322
Registered: ‎10-18-2016

Re: Negative balance

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@kenwaldmann wrote:

Hi.  I canceled my service at the end of my contract with Verizon.  I have been advised that I have a negative balance due of over $110.  Will I receive a refund check?  Thanks,


Verizon normally issues refunds via check within 8 weeks to the address on file.

however I would call 1-800-VERIZON to make sure.

If you don’t get it back you can file an online complaint with the 

http://www3.dps.ny.gov/ocs/itgate.nsf/(webDPS_welcome)?OpenForm

Since you are a NY resident it can be handled very quickly through this agency.

 

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jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Negative balance

Message 2 of 3
(2,065 Views)

@kenwaldmann wrote:

Hi.  I canceled my service at the end of my contract with Verizon.  I have been advised that I have a negative balance due of over $110.  Will I receive a refund check?  Thanks,


Verizon normally issues refunds via check within 8 weeks to the address on file.

however I would call 1-800-VERIZON to make sure.

If you don’t get it back you can file an online complaint with the 

http://www3.dps.ny.gov/ocs/itgate.nsf/(webDPS_welcome)?OpenForm

Since you are a NY resident it can be handled very quickly through this agency.

 

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kenwaldmann
Contributor
Contributor
Posts: 2
Registered: ‎11-18-2017

Re: Negative balance

Message 3 of 3
(2,043 Views)

Thank you!

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