I signed up for a Verizon FiOS package in September after the VEC Agent said I would get a rebate check, if I signed up through him. Needless to say I never received the rebate check even after multiple attempts at contacting the VEC Agent by phone and email failed to get a reponse. I have paid my bill on time since I started my service and fullfiled all requirements as stated by the VEC Agent's email for the rebate check promotion.
I have contacted FiOS customer support multiple times regarding this issue without any help because everyone I speak with say its "not their department". Sadly, one customer service representative said he wasn't even aware of such promotion. What is even more concerning is that a friend of mine who signed up for the same promotional plan with the same VEC Agent at the same time I signed up also did not recieve their promised rebate check.
Who should I contact to resolve this issue?
(the below forum post is similar to what I experienced)
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.