05-18-2016 06:03 PM
I am in the process of securing a home loan. In the credit report from Equifax (not the others), there is a negative report from Verizon stating I owe them $1813 on an account from 10/14.
I am not, and have not been, a Verizon customer. I have no idea why this charge is on my account. When I call Verizon to resolve the situation I am told that since I don't have an account with them, and they cannot find a record of me, they cannot help me. How can I address this situation? Any help would be appreciated.
All my best,
05-18-2016 07:13 PM
These forums are dedicated to Residential products and services offered by Verizon. Have you also contacted Verizon Wireless support to see if this might have been related to a wireless account?
05-18-2016 07:52 PM
Yes, please determine if it was a Verizon Residential or a Verizon Wireless account. If the former, and you need assistance, report back and let us know.