I switched from Optimum to Verizon in January, and have paid all my bills on time. At the time, I was promised by the representative to get the triple play bundle with the monthly discount AND a $250 gift card. I was hesitant to switch at the time, but the rep 'Jake' assured me of the final price incl taxes, and the discount, and the gift card, and even threw in a '$150 payperview credit to persuade me. I agreed, but this was a total lie!!! Now I find out the $250 card was not put in with my order, and I can't get it since I got the other monthly discount. AND the payperview thing he promised was not a credit, it is something EVERY customer gets and is essentially worthless to me. TOTAL misrepresentation by this rep, I am so disappointed by Verizon. I need this problem to be resolved, I want the VISA card I was promised.
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