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This is the closest thing I've found to getting an answer to the question "Where is my gift card?" We've bought the packages, and even upgraded them. Jumped through all of the hoops and kept our account current. However, there is still no card and no contact numbers. Any help available?
Verizon customer service has been a joke.
The first time I called them they told me that they had just mailed the card.
The second time I called them, they told me that the "$40 discount" I received on my bill was in lieu of the card. I refuted that and the promotions department said that they would send me the card since I signed up online.
My wife called them today and they gave her the $40 discount story along with "We sent you a $200 credit on a tablet instead". We don't want to pay Verzion $50/month for a "free" tablet. We want the $300 gift card that Verizon initially offered.
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
It has been more than 3 months since i got an email telling me that you're card is being shipped out. It seems Verizon guys stay in Moon and they ship the card from Moon as i never received the card. What kind of organization are you guys running. When you advertise that you will give $300 Amazon gift card after you sign up,and when we after sign up it takes more than 3 months to track my order. At the end they tell me that they no longer issue Amazon cards so i have to take the Visa Prepaid cards. It is all false advertising by Verizon.
I am literary having the exact same problem, the only reason I signed up for the two year contact was the $300 promotional gift card. That was in may, we are now headed into August and everytime I sign on to my Verizon account the date changes. One rep told me it was sent on the 8th of July, so why on the 22nd am I still waiting?? When my bill is due they sure send me enough reminders and things in the mail so I know they have my address correct. Its absolutely ridiculous that I have to call and argue about a PROMOTIONAL gift card. Now it says I will get it on or around the 25th (last week it said the 19th and the week before that it said the 12th). So so so frustrating. I pay over $200 a month for service, I don't think I am asking to much to get a $300 gift card. For a company that received an award for customer service you really have some work to do.