Never received Amazon Gift Card

[#1]

I signed up for service in December and part of that was a $100 Amazon Gift card. Everywhere on the site/app says it’ll be emailed to me in 1-2 days, but I never received an email. 

Ive called support a couple of times and was told the first time that they couldn’t find an answer. I was then told the second time that it was mailed to my home. I never received it in the mail and it still says pending on my account. I’ve also chatted with chat support and was told the same thing. 

Any help is appreciated, thanks!

[#2]

Hi SmithRadio,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.