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New Customer & Already Fed Up!

Posts: 4
Registered: ‎10-01-2013

New Customer & Already Fed Up!

Message 1 of 3

Your customer suppoert is a JOKE. I am so angry and frustrated right now that I'm sure this is going to come off as {word filter avoidance}, and I'm sorry for that, but there's no excuse for the way I've been treated by your CSRs.


I called today because I'm due to start with Verizon tomorrow and I haven't received any equipment. The first rep I spoke to (wish to God I'd gotten his name), stuttered his way through excuses and told me "it's the end of the day so we can't really help you". THEN, after I asked to speak to a manager, he hung up on me.


Second rep, Eric/Erik, was much nicer but he basically said I have to call back tomorrow to find out if my equipment is on the way or not. He also said that the notes say my house is not "equipped for FiOS", which is wrong. Previous tenants had it, so we should be fine. Also, notes on my account apparently said I had signed up for a technician to come by, when I 100% know I made sure to do the self-install, because I work during the hours you guys can come out to install. I'd rather save myself time and hassel and do it myself, without being upsold and annoyed by your techs.


I'm just fed up. Why should I even bother with your company, when all I have is frustration?

Moderator Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: New Customer & Already Fed Up!

Message 2 of 3

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.


Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Employee
Posts: 3,200
Registered: ‎04-10-2013

Re: New Customer & Already Fed Up!

Message 3 of 3



Due to no response, we are closing this case. Looks like assistance is no longer required. Please feel free to make a new post, anytime you need assistance.


- Jose_VZ

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